Delivery & Returns
Serendipity Bridal Boutique aims to provide all its customers with the best delivery service available. We use Royal Mail services for all of our online orders, UK and abroad. All UK customers have 2 regular delivery options Free Super Saver Delivery and Express Delivery
Free Super Saver
All orders placed before 3pm will be dispatched the same day, and orders placed on Saturday or Sunday will be dispatched on Monday. Super Saver deliveries are FREE of charge. We will normally deliver your order within 3 to 5 working days. All UK Super Saver orders will be shipped using Royal Mail First Class Recorded Delivery, as the default method of delivery.
If you require your order dispatched using Special Next Day Delivery, please choose the Express Delivery option. All Express deliveries placed before 3pm are guaranteed before 1pm the next working day.
We will e-mail you when your order is dispatched, you can also track any Express Delivery orders, using the tracking number included in your dispatch e-mail. Simply log onto the Post Office official website - www.postoffice.co.uk. Click on ''track order'', enter your tracking number and follow the instructions on screen to track the location, time of dispatch etc of your order.
Republic of Ireland Delivery
All Republic of Ireland deliveries will be shipped using the standard post office first class recorded delivery which usually takes up to 3-5 working days for delivery. All orders placed before 3pm will be dispatched that same day and orders placed on a Saturday or Sunday will be dispatched on Monday. All Republic deliveries are charged on a flat rate
For all European and International orders we use Royal Mail's Priority Airmail services. These services are the fastest available but are not guaranteed for any specific date. We would not expect delivery to take longer than 7 days for any country worldwide.
Orders can also be collected in store. You simply follow the usual steps when purchasing your chosen items, when you are finished at the check out stage. Select ?collect in-store? from the shipping drop down box. You will be asked to specify the date and time of collection and the name of the person who will be collecting the order: There will be no charge placed on your order and you will be sent a confirmation email. On collection the name provided in the order process will have to be the person who collects the item in store accompanied with a signature, copy of confirmation email and I.D will also be required to collect all items.
All of the products on this site are top quality authentic brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
If in the unlikely event that you are not completely satisfied with your purchase, please email firstname.lastname@example.org stating your order ID Number and what you want to exchange or return and why?
We will send you a returns authorisation code by email. Please put the authorisation code on the returns/exchange form sent out with your order.
NOTE - RETURNS/EXCHANGES WILL NOT BE ACCEPTED WITHOUT A RETURNS AUTHORISATION NUMBER.
All items returned to us must still be in original packaging ensuring that the labels have not been removed from the garment
Please Note: when trying on items of designer clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with all labels and tags attached with any enclosed returns/exchange documentation. As a service to our customers, Chocolate would like to point out that we cannot take responsibility for items once washed.
You are responsible for the cost of returning an item to us. We advise that you send the parcel by Special Delivery (fully insured) to the full value of the goods and ensure the items are strongly packaged. If the goods are damaged in transit due to being inadequately packaged, we will be unable to give a refund.
After receiving your return we will refund your credit/debit card (excluding original shipping costs) within 3 days of receipt, and the amount will be back on your account within a few days.
Sale Returns Policy:
We regret that we are unable to offer refunds on any Sale items unless proven faulty. We will be happy to offer a like for like, size exchange for any unwanted Sale items returned within 7 days of receipt, provided the items are resaleable with all tags attached.
*your statutory rights are not affected
In the unlikely event where an item is deemed faulty you must notify us by email email@example.com explaining the problem with the item, and return the item to the returns address within 14 days. Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.
Under the United Kingdoms Distance Selling Regulations you have the right to cancel your order for any item purchased from Chocolate and a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to firstname.lastname@example.org, or by post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please use Email email@example.com to communicate with us regarding all return, exchange and refund issues as we have robust systems in place to ensure 100% Customer Service Levels. We also have Fully Manned LIVE support on the Web Site, (UK 10am-6pm) Monday to Friday. We are here to help!! Or you can contact us on 028 89521371
Returning Items in store
Returns can also be made in-store, whereby customers should bring in their item they wish to return accompanied with a copy of their order confirmation email. A refund will given following the usual procedure of the amount being credited to the customers account with 3 days and this will show back on their account within a few days. Size exchanges can also be made in-store again the customer should bring the item they wish to exchange along with their confirmation email and a size exchange will be made providing the appropriate size is in stock, if not a refund will be given through the above procedures.
Please Note: ?Returns in store terms and conditions' are only valid with on-line purchases and does not include items bought in-store ? please see in-store for details of these.
63 Main Street