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FAQs

F.A.Q

Where are you located?

We are based in Northern Ireland, in a small town called Fivemiletown. We are situated on the main street opposite the Valley Hotel, so if you are feeling peckish after a session of wedding dress shopping you know where to go as they do great food.

Who should I bring with me?

We advise for your first appointment you bring 1 or 2 people who know your character well and will tell you what they think. Children are always welcome, but it is very boring for them and not always a safe environment, with pins, steps and brides having final fittings in their own gowns.

It’s great to have one or two people who are close to you to give you honest opinions but bringing a ‘committee’ is a recipe for disaster that may make you miss out on your perfect gown. In the end, the only opinion that truly counts when picking a wedding gown is YOURS! You will be the centre of attention at your wedding.

You want a wedding gown that will make you look fantastic and feel amazing. You are the only one who will really know when you have found the gown that does this.

 

How long will my appointment be?

 

If this is your 1st bridal appointment you will have an hour slot allocated to you. If you are coming to retry we will give you 30mins.

 

Will you store my dress when it arrives in?

 

Due to the large amount of bridal wear we sell it is hard for us to store all the dresses that come in. However, if full payment has been made on the dress we store FOC, otherwise we charge at £20 per month.

 

Should I look for my wedding gown and the bridesmaids’ gown on the same day? 

 

We suggest you focus on your wedding gown first, and plan a separate day for the bridesmaids shopping.

 

What if I find a dress that I love but I am not ready to buy yet?

 

We offer a payment plan for all brides to help them budget for there dress, it is best to get your dream dress ordered early as we never know when a manufacture will discontuine a dress-and we would hate for you to be disappointed so we suggest a deposit to secure the dress is recommended.

 

How much is the deposit?

We need 50% off the price of the dress before we can order it for you. If you don’t have the 50% we will let you pay off your deposit over a period of weeks or mths( depending on date of your wedding) – we will always do our best to help out our brides.

 

Do you do the alterations?

We have two dressmakers that work along side Serendipity, they have an endless amount of experience.

 

Do you have a good range of wedding accessories?

Yes we always carry a good range of jewellery, veils, tiaras, fascinators and shoes. We try to match our accessories to our dresses so we can therefore help and advise you on this also.

 

Do you have a good range of bridesmaids dresses?

We are lucky to carry the full range of jim hjelm brands and Mark Lesley. If you take a look on the website you and see something we do not have instore we can most certainly order in a sample loan.

 

What should I order first wedding dress or bridesmaids dresses?

I personally feel that your wedding dress is the most important part of the wedding and it will didicate the theme of your day – so I would say get your dress and then get the bridesmaids to complement the dress. Remember it can take anything from 3mths – 9mths for a wedding dress to arrive in whereas bridesmaids are approx 12-24weeks for delivery.Do remember a lot of manufactures will do a rush delivery for a surchage so do ask if your wedding is quite soon.

 

What size are your wedding dresses?

We keep a range of sample dresses from sz 6-16. If there is a specific dress you want to try on and want to check what size our sample is then do feel free to ring us-we will do our best to help you out. 02889521371

 

I plan to loose weight – when should I start to look for my dress?

If you are planning to lose weight we encourage you to be as honest as possible with yourself over what is realistically achievable and we will discuss this with you at length at the point when your dress is ordered.

Most brides buy their dresses 6-18mths before hand so order your dress at the size you are then – and if you have to have it taken in to fit you then well done, and if you haven’t lost weight then you have a fantastic dress that you don’t have to panic over.